Việt Nam
Chinese
Version 1.0 – Effective from 12 November 2026. Document No. 07/2026/CS-7SVN of Luat 7S Consulting and Services Joint Stock Company.
Legal bases:
- Law on E-commerce No. 122/2025/QH15 dated 10 December 2025, effective from 1 July 2026;
- Decree No. 248/2026/ND-CP dated 30 June 2026 of the Government detailing certain articles of the Law on E-commerce, effective from 1 July 2026;
- Law on Protection of Consumer Rights No. 19/2023/QH15 dated 20 June 2023, effective from 1 July 2024;
- Law on Lawyers No. 65/2006/QH11 dated 29 June 2006, as amended and supplemented by Law No. 20/2012/QH13 dated 20 November 2012;
Luat 7S Consulting and Services Joint Stock Company (hereinafter "Luat 7S") hereby issues this Rules on Forms of Online Support as follows:
I. ONLINE SUPPORT CHANNELS
| Channel | Access | Response time |
|---|---|---|
| Phone, Zalo | +84 877 523 888 (Hanoi); +84 911 173 322 (Ho Chi Minh City) | Immediately during business hours |
| lienhe@7slaw.vn | Within 1 working day | |
| Contact and quotation forms | Contact page and service pages on 7slaw.vn | Within 1 working day |
| Virtual assistant | Chat window on 7slaw.vn and Luat 7S Fanpage Messenger | Automatic 24/7; handover to lawyers during business hours |
| Online meetings | Google Meet, Zoom, Microsoft Teams by appointment | Confirmation within 1 working day |
| 7S Client Portal | Track progress, review documents, e-sign, submit complaints (when deployed) | 24/7 |
II. SUPPORT HOURS
Business hours: 8:00–17:30, Monday to Friday (except public holidays). Requests outside business hours are recorded automatically and answered on the next working day. Urgent matters are prioritized as agreed in the contract.
III. LANGUAGES
Vietnamese, English and Chinese.
IV. SUPPORT CONTENT
- Information on services, fees, procedures and required documents.
- Booking consultations with lawyers; sending fee quotes on request.
- Progress updates; receiving supplementary documents.
- Payment and invoicing guidance.
- Receiving feedback, requests and complaints under the Rules on Receiving and Handling Feedback, Requests and Complaints.
V. NOTES
Answers from the virtual assistant are general information generated automatically and do not replace a lawyer's advice on a specific matter. Clients should not send confidential case information via public channels before signing a service contract. Data exchanged via support channels is processed under the Privacy Policy of Luat 7S.
Luat 7S contacts clients only via the phone numbers, emails and accounts stated in these Rules. Please verify before providing information or making payments at the request of any other channel.
Contact information of Luat 7S
- Head office: No. 60, Lane 18 Mac Thai To Street, Yen Hoa Ward, Hanoi.
- Hanoi transaction office: Floors 1–2, Lot E2, Mac Thai To Street, Yen Hoa Ward, Hanoi; tel. +84 877 523 888.
- Ho Chi Minh City Branch (tax code 0108172614-002): Floor 18, ROX Tower, 180 Nguyen Cong Tru Street, Ben Thanh Ward, Ho Chi Minh City; tel. +84 911 173 322.
- Ho Chi Minh City office 2: No. 71, Street 9, Van Phuc Urban Area, Hiep Binh Ward, Ho Chi Minh City.
- Email: lienhe@7slaw.vn; website: 7slaw.vn.
IMPLEMENTATION PROVISIONS
This document takes effect from the date of signing and is published at https://7slaw.vn/online-support. In case of any discrepancy between this document and a service contract signed with a client, the service contract prevails, unless otherwise provided by law.
Luat 7S may amend or supplement this document. Amendments are published on the website with the version number and effective date, and are updated with the state authority in charge of e-commerce as required. The Vietnamese version prevails in case of any discrepancy with translations.
LUAT 7S CONSULTING AND SERVICES JOINT STOCK COMPANY
