Service Delivery, Termination and Refund Policy

Version 1.0 – Effective from 12 November 2026. Document No. 06/2026/CS-7SVN of Luat 7S Consulting and Services Joint Stock Company.

Legal bases:

Law on E-commerce No. 122/2025/QH15 dated 10 December 2025, effective from 1 July 2026;
Decree No. 248/2026/ND-CP dated 30 June 2026 of the Government detailing certain articles of the Law on E-commerce, effective from 1 July 2026;
Law on Protection of Consumer Rights No. 19/2023/QH15 dated 20 June 2023, effective from 1 July 2024;
Law on Lawyers No. 65/2006/QH11 dated 29 June 2006, as amended and supplemented by Law No. 20/2012/QH13 dated 20 November 2012;

Luat 7S Consulting and Services Joint Stock Company (hereinafter "Luat 7S") hereby issues this Service Delivery, Service Termination and Refund Policy as follows:

Luat 7S provides services only and does not sell goods on the website; therefore delivery, return and exchange policies for goods do not apply.

I. METHOD OF SERVICE DELIVERY

Luat 7S directly provides management consulting, business registration, business support and office administration services. Legal services within the scope of legal practice (legal advice, participation in litigation, out-of-court representation, issuance of legal opinions and legal documents) are performed by lawyers of 7S Law Company Limited (Certificate of Operation Registration No. 01022306/TP/ĐKHĐ issued by the Hanoi Department of Justice) in cooperation with Luat 7S; in such case, the legal service contract is signed with 7S Law Company Limited or as a tripartite contract as agreed.

1. Process

Step 1 – Receiving requests: via forms, phone, email, the virtual assistant or in person at the office.
Step 2 – Preliminary assessment and quotation: conflict-of-interest check (for legal services), proposal of scope, timeline and fees in a Fee Letter.
Step 3 – Contracting: signing the service contract with the performing entity on paper or by e-signature; payment of the advance.
Step 4 – Performance: the specialist or lawyer in charge performs the work and updates progress via email, phone or the 7S Client Portal.
Step 5 – Delivery of results: in person, by courier or electronically via email or the Client Portal; a handover and acceptance record is made.

2. Form of performance

Services are performed at the office, at the client's premises, at state authorities or online (online meetings, electronic documents), depending on the nature of the work and agreement.

II. TERMINATION OF SERVICES

1. Cases of termination

The work has been completed, accepted and paid.
The parties agree to terminate.
The client unilaterally terminates by written notice or email to Luat 7S.
Luat 7S unilaterally terminates when: a conflict of interest arises; the client requests unlawful acts or acts contrary to professional ethics; the client provides forged information; the client breaches payment obligations after written reminder; or force majeure occurs.

2. Consequences of termination

Luat 7S delivers to the client the results and documents of the work performed and returns original documents received. The parties sign a liquidation record specifying the work performed, the corresponding fees and the refund amount (if any).

III. REFUND POLICY

Case	Refund
Luat 7S cannot commence due to a conflict of interest or reasons attributable to Luat 7S	100% of the amount paid
Luat 7S unilaterally terminates not due to the client's fault	100% of fees for unperformed work
The client terminates before Luat 7S commences	Amount paid less actual costs incurred, if any
The client terminates during performance	Amount paid less fees for work performed and disbursements made
Dossier rejected due to the fault of Luat 7S	Redone free of charge; if the client does not agree, refund of fees for the relevant work
Dossier rejected due to incorrect or incomplete information from the client or a decision of the competent authority	No refund for work performed; Luat 7S assists with supplementing and refiling as agreed

Fees for work performed are determined under the contract; if the contract is silent, by the proportion of work completed or actual working hours. Government fees and third-party costs already paid are non-refundable unless refunded by the authority or third party.

Refund time limit and method

Luat 7S makes refunds within 15 working days from the signing of the liquidation record, by bank transfer to the account used for payment or another account designated by the client in writing. Card payments are refunded via the payment service provider within its processing time.

Contact information of Luat 7S

Head office: No. 60, Lane 18 Mac Thai To Street, Yen Hoa Ward, Hanoi.
Hanoi transaction office: Floors 1–2, Lot E2, Mac Thai To Street, Yen Hoa Ward, Hanoi; tel. +84 877 523 888.
Ho Chi Minh City Branch (tax code 0108172614-002): Floor 18, ROX Tower, 180 Nguyen Cong Tru Street, Ben Thanh Ward, Ho Chi Minh City; tel. +84 911 173 322.
Ho Chi Minh City office 2: No. 71, Street 9, Van Phuc Urban Area, Hiep Binh Ward, Ho Chi Minh City.
Email: lienhe@7slaw.vn; website: 7slaw.vn.

IMPLEMENTATION PROVISIONS

This document takes effect from the date of signing and is published at https://7slaw.vn/service-delivery-termination-refund. In case of any discrepancy between this document and a service contract signed with a client, the service contract prevails, unless otherwise provided by law.

Luat 7S may amend or supplement this document. Amendments are published on the website with the version number and effective date, and are updated with the state authority in charge of e-commerce as required. The Vietnamese version prevails in case of any discrepancy with translations.

LUAT 7S CONSULTING AND SERVICES JOINT STOCK COMPANY